QATAR AIRWAYS recrute un E-Commerce Officer et Cargo Operations Supervisor
E-Commerce Officer
Your key responsibilities will include the planning and implementing of a program of promotional offer, value adds and ancillary product propositions to achieve revenue and yield improvement. You will design and manage the online marketing activity using PPC, SEO, viral, display, email marketing and affiliate campaigns whilst ensuring the delivery of all campaign applications on time, to budget and the highest standard.
The position covers one of the largest markets within Africa.
About You
Bachelors Degree in Marketing or e-commerce
Minimum 4 years of job-related experience required
B2C e-marketing experience / online travel retail experience a definite advantage
Prior experience in a multinational company coordinating requirements from global offices and head office highly desirable
Work experience in an online marketing agency or e-commerce/digital marketing department of a B2C retailer essential (travel industry preferred)
Demonstrated experience and results in managing at least two of the following areas: Search Engine Marketing, Email Marketing, Affiliate Programs, account management of online marketing partnerships, Display Advertising, Social Media
Proven commercial skills including business analysis and metric skills
Strong numerical & analytical skills including accurate calculation of return on investment
Expert knowledge of working with MS office packages
Personal drive and high level of communication skills. Fluency in English to a management presentation level essential
Attention to detail and knowledge of best practice web designs (ad creative, online sales promotions, micro site
Travel industry experience or prior airline experience a definite advantage
Must be fluent in English and Arabic
Note: you will be required to attach the following:
Resume / CV
Copy of Highest Educational Certificate
Copy of Passport
Cargo Operations Supervisor
This role ensures that QR Standards and Procedures are implemented in order to achieve overall goals, plans, supervise and support the staff in order to provide quality customer service and surpass revenue targets.
Accountabilities
Co-ordinate with the GHA staff on a regular basis
Ensure all safety measures are taken by operations staff as well as GHA
Ensure all staff adheres to optimal use of capacity to maximize revenue whenever possible on time performance for freighters
Handle customer requirements/request professionally, resolve difficult issues and reduce customer complaints.
Prepare the staff roster to ensure proper distribution of manpower and brief staff on changes within the industry and QR products/services
Support Sales to keep systems updates with operational information
Prepare Cargo Report
Support import customers for clearance of cargo, liaise with customs authorities to facilitate smooth and timely import clearance
Flight planning with maximum utilization of flight capacity, control and operation exports and import
Handle discrepancies at stations and all administrative issues related to the station
Ensure that notifications are sent officially on Cargo Arrival Information, to freight Forwarders/ Agents / Direct Customers to ensure Cargo does not stay under airlines custody for a long period.
Other duties and responsibilities as requested by the Management
Person
The successful candidate should possess the following:
Bachelor’s Degree or equivalent with minimum of 2 years’ of job related experience
Freighter and odd-sized cargo buildup experience
Detailed knowledge of IATA Cargo handling, DGR, Ramp handling and Load Control experience
Please note that this role requires the candidate to work rotating shifts, including weekends and PHs.
Note: you will be required to attach the following:
Resume / CV
Copy of Highest Educational Certificate
Copy of Passport
