Hôtel d’affaires et de loisirs, le Four Seasons de Casablanca s’identifie comme une oasis urbaine, un resort dédié au business où l’on peut s’adonner aux loisirs.
Situé dans le quartier résidentiel d’Anfa, en contrebas de la corniche qui surplombe l’océan, il est à la fois à l’écart de l’agitation et à proximité (10 minutes en voiture) du centre-ville.
Construit en U sur 5 niveaux ouverts sur l’océan, le Four Seasons s’intègre dans un nouveau complexe qui, construit en bordure d’une plage de sable, regroupe sur une dizaine d’hectares des résidences, des bureaux, des sièges d’entreprises et un important centre commercial.
The Spa Receptionist proactively welcomes guests, is knowledgeable about treatments, products and services offered as well as pricing, and scheduling.
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The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.
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Creates, develops, and designs leadership learning and performance improvement programs and initiatives to best achieve long-term business success; promotes a continuous learning culture; partners with stakeholders to ensure managers’ leadership skills are developed by means of their competencies.
French and English are mandatory. Arabic is a plus
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The ideal candidate should be an advanced department head with strong Beverage knowledge capable of develop the beverage offering of the Hotel and strategically work on solutions to increase beverage sales over month.
Manages the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness.
Manages the staff of the Housekeeping Department. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Assures daily labor report and bi-weekly payroll submission is accurate and complete. Ensures communications and follow-up on any problems, guest requests or special requirements.
Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily including a number of Guest rooms.
Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone.
Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services. Participates in periodic Linen, Uniform and Supplies Inventories. Assures that equipment is properly maintained. Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan.
Assures effective operation of the Laundry/Valet Department in the absence of the Laundry/Valet Manager. Assists the department when needed.
Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees responds swiftly and effectively in any hotel emergency or safety situation.
French, English and Arabic are mandatory
We are looking for candidate with valid Moroccan work permit
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Responsible for providing administrative support to the Catering Managers and Director while being familiar with all aspects of the catering planning process.
French / English mandatory. Arabic is a plus.
Due to the local work permit policy in the country, we are looking only for candidates with a Moroccan Work Permit.
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Residences engineering supervisor take care of the private proprieties and give solutions to the engineering issues and owners demands, keep eye on the private garden and public area, report and coordinate with the team to have pools and the houses proper and in good shape.
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The Security Supervisor supports the Security Director and actively participates in and oversees the day-to-day security operations of the property.
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The Executive Sous Chef is part of the kitchen management by controlling and supervising the kitchen and deputizing in the absence of the Executive Chef.
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Four Seasons Casablanca is looking for a Director of Sales & Marketing who shares a passion for excellence and who infuses enthusiasm into everything he / she does.
Work on a team built on mutual respect, collaboration, excellent service and passion for Sales & Marketing. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
Responsibilities:
People Leadership Skills :
Recruit, select and familiarise marketing department personnel with the Hotel and their functions.
Train and guide marketing department personnel in the performance of their duties as to specific position responsibilities, performance techniques, reporting procedures, etc.
Conduct performance evaluations and follow up with Marketing department personnel.
The ability to build a positive working environment.
Maximize Hotel Revenue :
Implement activities that positively impact hotel Rev Par performance
Monitor competitive hotels to ensure continual market share improvement.
Develop, co-ordinate, and implement programs to increase profitable sales in all product areas.
Monitor and identify current and future business trends to ensure profitable sales in periods of low and high demand.
Manage the hotel’s Yield Management program including the transition to a more robust dynamic pricing model.
Ensure accuracy of definite bookings plus contracted group and corporate accounts.
Marketing :
Review and monitor competitive hotels so as to formulate recommendations on product and service enhancements to remain competitive.
Identify sources of business available to the hotel and establish priority marketing opportunities in the solicitation of that business.
The ability to understand the different needs of market segments and implement strategies/programs as appropriate to maximize profitability.
Analyse the Hotel’s capabilities and identify the direct sales, advertising, and public relations programs necessary to attract complementary sources of business.
Develop and implement the Annual Marketing Plan.
The ability to keep abreast of market trends and respond as needed.
Develop marketing programs consistent with Four Seasons style and image.
Initiate and supervise the installation of all sales and marketing office procedures and ensure hotel is in compliance with all Four Seasons Sales and Marketing Minimum Operating Standards.
Prepare, monitor and control the annual advertising and business promotion (A&BP) budget.
Sales
Solicit and service selected accounts.
Participate in designated trade, service and community association and clubs.
Represent all Four Seasons Hotels on sales calls
Provide « one up » sales assistance for all key accounts, to maintain an active account load and to act as the hotels sales leader.
Managing Sales Activity
Serve as hotel’s key contact with organizations such as convention and business bureau, governmental business bodies and key airline accounts.
Set and monitor all quotas for sales activities and production for direct sales personnel.
Develop and approve travel schedules and budgets.
Review the performance of each sales person and audit key account activity.
Effectively administrate the company’s sales incentive plan.
Develop and maintain a succession plan for management positions in Sales and Marketing.
Co-ordinate sales activities with WSOs.
Determine staffing requirements, sales deployment, areas of responsibility and manage the performance of assigned staff according to their respective job descriptions.
Internal Communications
Maintain a cooperative working relationship with other departments particularly those with mutual guest contact.
Participate in meetings with Planning Committee and Department Heads disseminating information on sales activities, special bookings, business forecasts, competition, etc.
Communicate with Corporate Marketing, Worldwide Sales Offices and other Four Seasons Hotels regarding new marketing opportunities, competitor activities, etc.
Prepare reports as required by the General Manager and Home Office.
Hotel Systems
Utilize computerized operational systems (Delphi, FO system, etc…)
Ensure accurate tracking of business segments/markets.
Implement systems to ensure sales and marketing programs achieve projected results.
Understand, utilize and supervise the installation of automated sales and reservations systems.
Promotions – Advertising – PR
Develop special promotional programs to stimulate trial and generate revenue.
To direct and manage the hotel’s utilization of emerging social media tools ie twitter, blogs, Four Seasons Facebook, Linkedin (and online reviews) ie trip advisor.
Participate in the development of collateral and ensure that Four Seasons’ standards are maintained.
Ensure all advertising conveys the desired image and message.
Monitor all expenditures adhering to the advertising budget.
Maintain open communication with advertising agency/media to provide them with constant input as to the needs of the hotel.
Work with the Director of Public Relations to ensure that the Four Seasons Hotel Sydney receives maximum exposure in appropriate media.
Provide guidance to ensure favourable attitudes toward the hotel and Four Seasons Hotels.
Report to the General Manager and Home Office any significant activity with which the hotel may wish to become involved.
Develop the advertising and business promotion budget in conjunction with the Annual Marketing Plan.
Business Involvement
Administer department activities within the approved budget with evaluation on a monthly basis.
Review and approve all sales personnel expense accounts.
Approve all purchase requests for the Marketing Department.
To be directly involved in forecasting and continuously be aware of current and forecasted financial/business performance.
Analyse financial/business performance vs forecasts/budget and make the required changes if necessary.
Understand, maximise use of, and properly control A& BP budget.
Generic Skills
Sound analyser and problem solver
The ability to be a « do-er », implementer, and action taker
Develop and use good business acumen and be a good « business operator. »
Vigilant and attentive to detail. Monitor quality and be obsessively service oriented.
A Team Player and have interpersonal sensitivity.
Public Ambassador for Four Seasons Hotels.
The ability to respond properly in any hotel emergency or safety situation.
Perform other tasks or projects as assigned by hotel management and staff.
