Remote Customer Support & Data Entry Assistant (ENG/FR) – CDI
Company: SNS.
Location: Work remotely from your preferred spot.
Contract Type: Permanent contract (CDI).
Salary: Salary starts at MAD 5’000 for an 80% workload, with performance-based increases, overtime pay, and additional benefits. (Full-time equivalent: MAD 6’250).
Working Hours:
- Monday-Tuesday: 12:00 PM to 9:00 PM Switzerland Standard Time (GMT +1), with a one-hour lunch break from 6:00 PM to 7:00 PM.
- Wednesday-Thursday: 9:00 AM to 6:00 PM Switzerland Standard Time (GMT +1), with a one-hour lunch break from 12:00 PM to 1:00 PM.
- (80% position: approximately 32 hours per week).
Holidays:
- Paid time off on December 24th and 25th.
- A paid half-day off on December 31st and January 1st.
- 10 working days of sick leave or paid time off (PTO).
Summary:
This opportunity offers the flexibility of remote work with competitive compensation. It provides financial and geographical freedom.
Fluency in English and French is essential for this role. No prior experience is required, as we
provide full training to help you acquire additional skills during your tenure.
A good computer and a stable internet connection are required for this remote position.
Our team consists of five individuals who form a close-knit unit: the two co-founders hail from Europe, with one being British and the other Swiss. Additionally, we have three Filipino contractors, who have diligently contributed for two years. They will serve as your mentor, providing comprehensive guidance. Our team embodies vitality and determination, prioritizing values such as kindness, camaraderie, and respect. While work is significant, our commitment to being ethical individuals takes precedence.
Missions:
- Answer our customers in English and French via WhatsApp or emails.
- Enter Data into Google Sheets and the software we created.
About our company: SNS is a fast-growing startup, founded two years ago by two passionate entrepreneurs. We specialize in software automation and data analysis, helping businesses work smarter and more efficiently. Our commitment to expertise and customer service sets us apart in the B2C sector.
About the role: We’re seeking a dedicated Digital Assistant for customer service support and data entry. Responsibilities include assisting customers via messaging and emails, as well as inputting data into our software system.
Skills and experience required:
- Strong fluency in both English and French (written and spoken) is required.
- No prior experience necessary – our training ensures new hires excel in software and customer service.
- A good computer and stable internet connection are required.
Benefits and perks:
- Competitive salary package.
- Permanent contract (CDI).
- Remote work flexibility.
- Overtime compensation.
- Promising career growth. Clear paths inspire loyalty, as seen with our employee, soon your manager.
- Inclusion in a supportive team environment. Our culture promotes kindness and collaboration.
- Opportunity to collaborate with talented individuals from Europe and the Philippines.
Starting date: Beginning of March.
Notice: All interviews will be conducted via Zoom.
