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English-Speaking Customer Service Agents – Work from Home, Full-Time Only

admin by admin
mai 8, 2024
in Emploi Maroc
0

Calls Experts is looking for English-Speaking Customer Service Agents – Work from Home, Full-Time Only.

Calls Experts is a global contact center solution provider with 15+ years of experience in the American and Canadian markets. Calls Experts is here to help both – those with experience and to teach those, who want to learn and build their careers. With Calls Experts this is not just a job, this is a real career! We are looking for a Customer Service Agent to process inbound and outbound calls remotely.

Market: US and CA.

Vertical: Insurance.

You will perform various administrative tasks, including answering calls and scheduling meetings. For this role, a strong Internet connection is required, along with experience using communication tools.

Duties and Responsibilities:

  • Process inbound and outbound call traffic to qualify leads and make live transfers.
  • Qualify prospects.
  • Resolve client queries.
  • Prepare customer spreadsheets and keep online records.

Requirements:

  • CPU: min 4000 score AMD/i5 6th generation or higher with min 8 GB RAM.
  • Windows 10/11.
  • Ability to work 8-hour shifts 5d/week in EST. 10-6 pm EST mostly.
  • Great command of the English Language.
  • Ability to handle objections, utilize persuasive skills – easy with small talks.
  • Ability to thrive in fast pace virtual platform.
  • Profound work ethics.
  • Willingness to learn and grow.

Onboarding Process:

  1. Audition.
  2. Interview.
  3. Hardware checkup.
  4. Script Training.
  5. Role-Play Session I + Company and Industry Overview (First elimination).
  6. Objection Handling Training / Recap and Listening to Recordings.
  7. Role-Play Session II (Final elimination).
  8. 2nd Interview and Documents signing.
  9. Dialer training and Onboarding.
  10. Work Begins.

Compensation and Benefits:

  • USD $500 basic monthly salary + up to USD $500 bonus/month.

Applications that do not match the desired profiles will not be considered.

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