Calls Experts is looking for English-Speaking Customer Service Agents – Work from Home, Full-Time Only.
Calls Experts is a global contact center solution provider with 15+ years of experience in the American and Canadian markets. Calls Experts is here to help both – those with experience and to teach those, who want to learn and build their careers. With Calls Experts this is not just a job, this is a real career! We are looking for a Customer Service Agent to process inbound and outbound calls remotely.
Market: US and CA.
Vertical: Insurance.
You will perform various administrative tasks, including answering calls and scheduling meetings. For this role, a strong Internet connection is required, along with experience using communication tools.
Duties and Responsibilities:
- Process inbound and outbound call traffic to qualify leads and make live transfers.
- Qualify prospects.
- Resolve client queries.
- Prepare customer spreadsheets and keep online records.
Requirements:
- CPU: min 4000 score AMD/i5 6th generation or higher with min 8 GB RAM.
- Windows 10/11.
- Ability to work 8-hour shifts 5d/week in EST. 10-6 pm EST mostly.
- Great command of the English Language.
- Ability to handle objections, utilize persuasive skills – easy with small talks.
- Ability to thrive in fast pace virtual platform.
- Profound work ethics.
- Willingness to learn and grow.
Onboarding Process:
- Audition.
- Interview.
- Hardware checkup.
- Script Training.
- Role-Play Session I + Company and Industry Overview (First elimination).
- Objection Handling Training / Recap and Listening to Recordings.
- Role-Play Session II (Final elimination).
- 2nd Interview and Documents signing.
- Dialer training and Onboarding.
- Work Begins.
Compensation and Benefits:
- USD $500 basic monthly salary + up to USD $500 bonus/month.
Applications that do not match the desired profiles will not be considered.
